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“Please be advised that TROY does not run live inventories though this web portal.  We invite you to contact the sales office at 866-788-6412 to receive the most accurate inventory quantities and estimated in-stock dates.”

Mailing Address
Troy Industries, Inc.
151 Capital Drive
West Springfield, MA 01089

Phone (Toll-Free): 866-788-6412
Fax: 413-788-4610

Hours of Operation
Monday - Friday 8:30am to 5:00pm EST

We can only ship to U.S. addresses. Shipping and Billing addresses must be in the U.S. 

For International orders please CLICK HERE

All orders will be charged only when products are ready to be shipped.

To cancel or modify an order, please contact our sales department at            

Return Policy:
All Sales Final Unless Defective.

Return of Defective Goods:
All Troy® products are manufactured in the USA using the finest quality materials. All Troy products are warranted against defects in material and workmanship. Troy will repair or replace a defective product (or part/component). This warranty is limited to repair or replacement of the defective product, part or component. Troy will determine in its sole and exclusive discretion whether to repair or replace a product, part or component. Troy also reserves the right to determine the means and materials by which such repair or replacement will be made. This warranty is in lieu of all other warranties, expressed or implied. This warranty only applies to the original purchaser, purchasing through Troy directly, or a Troy authorized dealer or distributor. All defective product returns must be pre-authorized by Troy customer service and be accompanied by a RMA Number. You must contact customer service to receive an RMA Number prior to returning any product. You must have your original purchase paperwork, including your receipt or other proof of purchase and be willing to provide these documents to Troy. This warranty and return of defective goods policy applies to all purchasers, including but not limited to dealers, distributors and retail customers. 

Shipping Information:
UPS does NOT ship to P.O. boxes. You must provide a valid street address for UPS delivery.
We cannot ship to A.P.O. and F.P.O. addresses.
It is the customer’s responsibility to comply with all State and NFA laws and regulations.

UPS U.S. Ground Map - Shipping from Troy Industries, Inc.